Making a Claim

How to make a holiday insurance claim

In the unfortunate circumstance you need to make a claim, by following these simple instructions we'll make sure that your claim is dealt with quickly and fairly.

Claims department contact details - 0871 895 0077

Your travel insurance policy is underwritten by White Horse Insurance who will be your point of contact for all claims.

Please have the following items ready:

  • Policy reference number
  • Name of your policy and where it was purchased
  • Resort and country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Date your policy was purchased
  • Incident date

Failure to have the above information at hand may result in your claim being delayed.

Write to the claims department:

If you would prefer to write to the claims department you can do so here:

Postal Address:
White Horse Adminstration Services Limited
PO Box 5633
Walsall
WS6 9BB

Communications relating to claims should be sent without delay and notifications must be made within 31 days or as possible thereafter following any claim incident.

24 hour emergency assistance

If you're abroad and need help, our 24 hour emergency assistance team are here, call on 
+44 (0)208 763 4934.