In the unfortunate circumstance you need to make a claim, by following these simple instructions we'll make sure that your claim is dealt with quickly and fairly.
Your travel insurance policy is underwritten by White Horse Insurance who will be your point of contact for all claims.
Failure to have the above information at hand may result in your claim being delayed.
If you would prefer to write to the claims department you can do so here:
White Horse Adminstration Services Limited
PO Box 5633
Communications relating to claims should be sent without delay and notifications must be made within 31 days or as possible thereafter following any claim incident.
If you're abroad and need help, our 24 hour emergency assistance team are here, call on
+44 (0)208 763 4934.