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MPORTANT

As of 17th June 2010, Essential Travel's insurance policies will be underwritten by White Horse Insurance Ireland Limited. Existing policies booked before this date will have been underwritten by AXA and customers are asked to contact AXA directly for any claims or medical assistance.

When contacting the claims department, please quote Ref: Essential Travel policy and have the following information at hand:

• Name of Your policy and where it was purchased
• Policy number
• Resort and country visited
• Value of claim
• Brief circumstances
• Travel dates
• Date your policy was purchased
• Incident date

Failure to have the above information at hand may result in your claim being delayed.

If your number begins with ET AXA please click here for help with AXA claims.

If your number begins with 2063/ please click here for White Horse claim information.

White Horse Insurance

If you have purchased travel insurance with a policy number starting 2063 / then please use the information below to make a claim.

White Horse Adminstration Services Limited
PO Box 5633
Walsall
WS6 9BB

Telephone: 0871 895 0074

AXA Holiday Insurance

Valid for all policies booked before 16/06/2010.

If you have purchased travel insurance with a policy number starting ET/AXA then please use the information below to make a claim.

AXA Claims has been handling claims for over 10 years and is one of the market leaders for claims and customer service management.

In the event that you require to make a claim on your travel insurance policy please contact AXA Claims on the details below:

AXA Claims
308 -314 London Road
Hadleigh
Benfleet
Essex SS7 2DD

Telephone: 0844 826 2674

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Holiday insurance is provided by Essential Travel Ltd. Essential Travel are regulated by the Financial Services Authority.